At OneStop Antivirus, we aim to ensure that you are satisfied with our products and services. However, if you are not fully satisfied, please review our refund and return policy outlined below.
1. 30-Day Money-Back Guarantee We offer a 30-day money-back guarantee on all paid subscription plans. If you are unsatisfied with OneStop Antivirus within 30 days of your initial purchase, you are eligible for a full refund. To request a refund, please contact our customer support team within the 30-day window.
2. Eligibility for Refunds Refunds are available under the following conditions:
- You must request the refund within 30 days of your initial purchase.
- Refunds are not applicable for any renewal fees charged after the initial 30-day period.
- Refunds are only available for the first purchase of a subscription plan. Renewals, upgrades, or downgrades are not eligible for refunds.
- Customers who have used our free trial period will not be eligible for a refund once the trial converts into a paid subscription.
3. How to Request a Refund To request a refund, please follow these steps:
- Contact our support team at [Insert Email] or call [Insert Phone Number].
- Provide your account information, purchase details, and reason for requesting the refund.
- Our team will review your request and, if eligible, process your refund within 7-10 business days. The refund will be issued to the original payment method.
4. Non-Refundable Services The following services are non-refundable:
- Any charges related to premium support, add-ons, or upgrades made after the initial purchase.
- Subscription fees after the 30-day money-back guarantee period has passed.
5. Subscription Cancellation You may cancel your subscription at any time through your account settings or by contacting customer support. Cancelling your subscription prevents future charges but does not entitle you to a refund for any unused portion of the subscription unless you are within the 30-day money-back guarantee period.
6. Refund Processing Once approved, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. If you do not see the refund within this timeframe, please contact your payment provider for further assistance.
7. Changes to the Refund Policy We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on our website, and we will notify you of significant updates. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
Contact Us If you have any questions or need assistance with refunds or returns, please contact our customer support team:
Email: [email protected]
We appreciate your trust in OneStop Antivirus and are committed to providing you with the best possible service!s the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed,Isecuremart will refund the purchase price of the product in the form of the original method of payment.